Customer Service

Welcome to WescoPerformance.com. Here at Wesco, we believe that this is a fun business and we really enjoy supplying our customers with quality off-road and racing gear as well as replacement seat belts and more at a great price. Serving you since 1989, Wesco is a family owned and run business with three generations of family actively serving our customers. The founder of Wesco Performance Inc., Wes Harris, has over 60 years of racing and automotive experience and is a fellow racer. Here at Wesco Performance, we enjoy sharing his years of experience and knowledge with both novice and expert customers alike, as well as everyone in between. Since Wes’ retirement, the business is now owned by one of his daughter, Dawn. Dawn has worked with Wes since 2002 helping to build the online presence. Dawn also has a passion for all things automobiles.

Shipping Information

Most in stock domestic orders ship same day when placed before 11 AM Pacific Standard Time on business days. Orders are shipped via FedEx^®. International orders are shipped via FedEx^® or United States Postal Service (USPS) Express Mail International your choice.

• You can Preview Shipping Cost on the 1st page in check-out (Shopping Cart Page) by clicking on the "Preview Shipping Cost" link and then just enter only your zip/postal code, country and shipping method and then click on the "Calculate" button. You must have an item/s in your shopping cart to be able to access the shipping cost calculator.
  
  (US Territories you must choose United States as your country) (US Military APO/FPO addresses must choose United States as country no matter where stationed.) The shipping cost will appear just below the "Subtotal" line of the shopping cart.
• Shipping fees are also automatically calculated for you after the "ship to" information is entered during the checkout process.
• Bell, Pyrotect and Racequip Helmet Free Shipping Sales Event: Receive Free Shipping with the purchase of Pyrotect and Racequip select helmets. You will receive free Ground shipping in the continental USA. Free shipping is for the helmet only, so does not include other items in your order unless that item (s) also has a free shipping offer. Some open-faced helmets are not eligible for free shipping.
• NecksGen Free Shipping Sale Event: You will receive free Ground shipping in the continental USA. Free shipping is for the Necksgen device only, so does not include other items in your order unless that item (s) also has a free shipping offer.
• Custom racing suits are made to order and the lead time is posted on each racing suit main page and suit "buy" page and is kept up to date and as accurate as possible at all times.
• Custom color seat belts are made to order at the factory and ship from Florida approximately 5 - 10 business days after placing your order.
• In the instance that an item is temporarily out of stock or back ordered, you will be notified as soon as possible.

Available Shipping and Transit Time:

International Destinations (Outside the US)

US Post Office Express Mail International - Transit Time: 3-5 business days
Shipping Cost shown in checkout includes insurance. Orders Outside the U.S. can take up to 1-7 business days before they are shipped out.

US Military

US Postal Service Priority Mail - Transit Time: varies. APO/FPO addresses, you must choose United States as country no matter where you are stationed.

US Territories PR, AS, GU, VI (Outside the US)

US Postal Service Priority Mail - Transit Time: 4-7 business days
Shipping Cost shown in checkout includes insurance.

• It is very important that you provide us with accurate contact information, especially your e-mail address (We NEVER share or sell your e-mail address to anyone!).
• Immediately upon ordering, a confirmation e-mail is sent to you (to the e-mail address that you provide us) to confirm that we received your order. Once the order is shipped, an e-mail is sent to you with your tracking number, so that you can track the delivery of your order to your door step!
• 3 day, 2nd day and next day refer to Business Days.
• Not all of our products are shipped from our California location.
• Actual Next Day Air & 2nd Day Air charges may be more or less than the amount shown during check-out if your product is shipped from the factory rather than our California location. If this is the case, we will contact you by e-mail or phone.
• Orders Outside the U.S. can take up to 1-7 business days to ship.
• Orders outside the U.S. may be subject to additional tariffs or duties charged by the destination country and are not shown on the order and are not within our control.
• Custom items as well as Seat Belts that have been bolted into your vehicle are NOT returnable.
• Sales Tax will be added for California and Texas residents.
• Refusing Delivery: If you choose to abandon your package and we do not receive the product back, we cannot credit you. If you abandon or return your package, you are responsible for all return shipping charges.
• UPS does not deliver to Post Office Boxes.

General Information

No state sales tax will be added to your order except California residents (since California is the location of our company). Also due to new Texas tax laws, Texas residents will also have Texas sales tax added since our web servers reside in the state of Texas. Sorry, we love the great state of Texas and all that live within its borders, but this is out of our control.

We offer an Active Military 5% discount with proof of active status. Thank you for your service!

Copyright Information: All contents of this site, including but not limited to images, context, instructions and diagrams are protected by © Copyright laws. Images or graphics contained within this site can NOT be used on any other website or medium even if the image is altered, recolored, resized, etc. for use.

We will not be responsible for typographical errors and prices are subject to changes without notice.

Payment Information

Major credit cards and PayPal are accepted - Visa, MasterCard, Discover and American Express. All credit cards orders require a valid billing address.

Return Information

At Wesco Performance your Satisfaction is 100% Guaranteed!

Wesco Performance is proud to provide our customers the highest quality products. "This is a fun business and we really enjoy what we do." If you have any questions whatsoever, please feel free to give us a call. We're here to assist you. If for any reason, you are not pleased with the product purchased, the new and unused condition product may be exchanged for a replacement part or complete refund within 30 days of the date of purchase (refund is for the product being returned only).

If the product that you ordered is damaged in shipping, do not return the product. Call or E-mail us immediately so that we can ship out a replacement and so we can notify the shipper. The shipper might want to inspect the damaged product and packaging. Do not throw away the packing material or box. Wesco Performance will replace your product immediately at no charge to you.

Returns: If for any reason you are dissatisfied with your purchase, you can return the product to us for a refund within 30 days from the date of purchase. Sorry, no refunds after 30 days. Returned product(s) should be returned in the original and sellable condition for a refund.

How to Return a Product:

1. Contact us BEFORE returning your product by E-mail.
2. We will issue you an RMA number when you contact us.
   Very Important: The issued RMA # must be written on the outside of the box. If no RMA # is on the Outside of the package, it will be refused and returned to you.
3. All returned items must be returned in their original packaging with a copy of the original invoice.
4. Return the product to Wesco Performance ONLY (Address Below). Shipping the product to the manufacturer instead of the address below will VOID the return policy, unless you have been specifically instructed by Wesco Performance to do so. Please return using US Postal Service or UPS ONLY. FedEx does NOT deliver during our business hours.
5. We recommend that you insure the return with the shipper in case the item becomes lost in the mail. The items that you are returning are your responsibility until they are received by Wesco Performance. Keep all receipts, invoices and tracking numbers so you have proof of purchase.

Items that are not returnable:

• Seat belts that have been bolted into your vehicle are no longer new condition and are not returnable. (Safety devices can't be resold after they have been bolted in).
• Custom Items, Embroidered Items and Custom Color Seat Belts are not returnable.
• Special Order seat belts (custom webbing lengths etc.) and large seat belt orders over $1,200.00 are not returnable.

The Following Items are Subject to a Restocking Fee:

• 10% : All Seat Belts
• 10% : Racequip/Safequip Race Suits may be subject to 10% Restocking Fee
• 15% : All Pyrotect Products
• 20% : for Items Returned NOT Inside Their Original Packaging Material (Including Plastic Bags) AND a Copy of the Original Invoice in the Box.

If your purchase included free shipping, and you return the item for a full refund, you will be refunded the total cost for the item minus the shipping cost to originally ship it to you.